Cancel Coop.
You can usually close a customer account and customer card at any time. Cancellation address: Coop Genossenschaft, Kundendienst, Postfach 2550, 4002 Basel. AboQuit prepares your cancellation letter online and sends it with postal tracking.
AboQuit Assistance
What would you like to do?
Coop
Cancel directly online in 2 minutes – including printing, posting and tracking.
Just CHF 13.90 · Postage included · sorted in 2 minutes
Notice period at Coop
You can usually close a customer account and customer card at any time.
- A customer account or loyalty card usually has no fixed term. Open orders, invoices and instalment payments remain in place.
- You can request deletion of your data and an end to newsletters and advertising. Statutory retention obligations remain reserved.
- Credits and bonus points often expire when the account is closed. Redeem them beforehand.
Important: It is the date of receipt by the provider that counts, not the postmark. The notice of termination must reach them by the last day of the notice period at the latest. We send our correspondence with tracking and proof of delivery.
General information without guarantee. Your contract and the terms and conditions of Coop are binding.
Free reminder of your cancellation deadline
Too early to cancel? We will email you 30 and 7 days before the deadline. Free of charge, no account and no advertising.
What you’ll need
- Customer number or card number
- Account email address
- Whether data should also be deleted
How to cancel Coop with AboQuit
- Select Coop and specify customer number or loyalty card.
- Enter your name, address and customer number, then sign on screen.
- Payment – we print and send the letter via ‘A-Post Plus’.
Includes: .
Alternative: Free PDF cancellation template for Coop to print out yourself
Would you prefer to print and send your notice of termination yourself? The template includes the address for sending the notice, a tried-and-tested termination letter and blank lines for your details.
Free PDF
Print it out yourself, sign it by hand, get an envelope and a stamp, and take it to the post office yourself.
2-minute online service
Sign directly online. We take care of printing, envelopes and postage, including tracking.
The PDF is generated directly in your browser. No data is transmitted to us.
Frequently Asked Questions
Where should I send the cancellation to Coop?
Coop Genossenschaft, Kundendienst, Postfach 2550, 4002 Basel. It is sent by Swiss Post.
How do I close my account with Coop?
Select Coop, enter your customer number, and sign on screen. We print the letter and send it to Coop.
What happens to my bonus points?
Bonus points and credits usually expire when the account is closed. Check the terms and redeem them beforehand.
Is a cancellation by A-Post Plus valid?
The law does not prescribe a specific delivery method for many contracts; what matters is that the cancellation arrives on time. Swiss Post records A-Post Plus electronically with the delivery date. If your provider requires a handwritten signature or a specific channel, it may reject the cancellation. We do not check these requirements for you.
Cancellation address Coop
Coop GenossenschaftKundendienstPostfach 25504002 BaselLast updated: