Cancel loyalty card or mail-order account
Close your customer account or loyalty card with a letter to the retailer and, if you wish, request deletion of your data. We print, enclose and send by A-Post Plus.
Notice period for Mail order & loyalty cards
Your contract remains the authoritative document. Always check the terms and conditions and the required deadline for receipt.
Mail order & loyalty cards
How it works
- Select your provider.
- Complete your letter online and sign it.
- We print and send your notice of termination via A-Post Plus.
Frequently asked questions
How do I close a customer account?
Customer accounts usually have no fixed term. Open orders and invoices remain in place; bonus points often expire when the account is closed.
Deadlines and rules
You can usually close a customer account and customer card at any time.
- A customer account or loyalty card usually has no fixed term. Open orders, invoices and instalment payments remain in place.
- You can request deletion of your data and an end to newsletters and advertising. Statutory retention obligations remain reserved.
- Credits and bonus points often expire when the account is closed. Redeem them beforehand.
You should have the following to hand
- Customer number or card number
- Account email address
- Whether data should also be deleted
Further questions and answers
What happens to my bonus points?
Bonus points and credits usually expire when the account is closed. Check the terms and redeem them beforehand.
Is a cancellation by A-Post Plus valid?
The law does not prescribe a specific delivery method for many contracts; what matters is that the cancellation arrives on time. Swiss Post records A-Post Plus electronically with the delivery date. If your provider requires a handwritten signature or a specific channel, it may reject the cancellation. We do not check these requirements for you.
How AboQuit works
Will the provider accept my cancellation?
We send your cancellation as a printed letter with your digitally captured signature. This is sufficient if the provider accepts text form or a reproduced signature. If your contract requires a handwritten signature or a specific channel, the provider may reject the cancellation. We do not check this for you.
A-Post Plus or registered post – what’s the difference?
A cancellation only takes effect once it has been received by the provider. A-Post Plus has a tracking number: Swiss Post records electronically the date on which the letter was delivered.
For terminations of health insurance, other insurance policies and gym memberships, A-Post Plus—with tracking and proof of delivery—is the reliable choice. It is crucial that the letter reaches the provider before the deadline expires: it is the date of receipt that counts, not the postmark.
When will my letter be printed and handed over to the post office?
All orders received by us on working days (Monday to Friday) by 11.45 am are printed, enveloped and handed over to Swiss Post on the same day. Delivery via A-Post Plus usually takes place as early as the next working day.
Orders placed after 11.45 am, at weekends or on public holidays are automatically printed and dispatched on the next normal working day.
When and how do I pay?
Getting started is free. You only pay the one-off total price per cancellation in the final step – including printing, envelope, postage, tracking and dispatch confirmation. No follow-up costs.