Electricity, gas & water: deregistering when moving and ending the contract
End your supply contract or an add-on product with your energy supplier using a clean letter. We print, enclose and send your cancellation by A-Post Plus.
Notice period for Electricity, gas & water
Your contract remains the authoritative document. Always check the terms and conditions and the required deadline for receipt.
Electricity, gas & water
How it works
- Select your provider.
- Complete your letter online and sign it.
- We print and send your notice of termination via A-Post Plus.
Frequently asked questions
How do I cancel my electricity contract?
Deadlines and terms are in your contract and in the supplier's conditions. State customer number, supply point and desired date.
Deadlines and rules
Deadlines and terms are set out in your contract and the supplier's T&Cs.
- When you move or stop using the service, the supplier's general terms usually apply. Green-power products, add-on subscriptions or services may have their own terms.
- Your contract documents and the supply terms are decisive. State the desired date and the supply point in the cancellation.
- State the meter reading on move-out, if available. The supplier issues the final bill.
You should have the following to hand
- Customer or contract number
- Address of the supply point
- Desired date and meter reading
Further questions and answers
What do I need to consider when moving?
State the move-out date and your new address. Whether and how the supplier ends the contract depends on its terms.
Is a cancellation by A-Post Plus valid?
The law does not prescribe a specific delivery method for many contracts; what matters is that the cancellation arrives on time. Swiss Post records A-Post Plus electronically with the delivery date. If your provider requires a handwritten signature or a specific channel, it may reject the cancellation. We do not check these requirements for you.
How AboQuit works
Will the provider accept my cancellation?
We send your cancellation as a printed letter with your digitally captured signature. This is sufficient if the provider accepts text form or a reproduced signature. If your contract requires a handwritten signature or a specific channel, the provider may reject the cancellation. We do not check this for you.
A-Post Plus or registered post – what’s the difference?
A cancellation only takes effect once it has been received by the provider. A-Post Plus has a tracking number: Swiss Post records electronically the date on which the letter was delivered.
For terminations of health insurance, other insurance policies and gym memberships, A-Post Plus—with tracking and proof of delivery—is the reliable choice. It is crucial that the letter reaches the provider before the deadline expires: it is the date of receipt that counts, not the postmark.
When will my letter be printed and handed over to the post office?
All orders received by us on working days (Monday to Friday) by 11.45 am are printed, enveloped and handed over to Swiss Post on the same day. Delivery via A-Post Plus usually takes place as early as the next working day.
Orders placed after 11.45 am, at weekends or on public holidays are automatically printed and dispatched on the next normal working day.
When and how do I pay?
Getting started is free. You only pay the one-off total price per cancellation in the final step – including printing, envelope, postage, tracking and dispatch confirmation. No follow-up costs.
Cancellation periods at a glance
Details taken from the providers’ own terms. Full details and sources are on each provider page.
| Provider | Notice period | Minimum term |
|---|---|---|
| ewz | Report your move online to ewz at least 10 days before handing over the keys. | – |
| BKW | Report your move-in and move-out to BKW at the latest 10 days before the move so that the meter reading can be taken in time. | – |
| Romande Energie | Notify your move at least two working days in advance through the customer portal or the designated form. | – |
| SIG Genève | Notify SIG of your move at least four working days in advance so that supply and billing can be handled correctly. | – |
| EKZ | Report your deregistration to EKZ at least three working days before handing over the keys. | – |
| Groupe E | When moving, inform Groupe E at least 10 working days before leaving. Notice can be given online or by telephone. | – |
| Energie Wasser Bern | Notify ewb of your change of residence through the online form no later than 10 days before the move. | – |
| Energie 360° | Notify Energie 360° of your change of residence online no later than two weeks before the moving date. | – |
| SAK | A move within Switzerland must be reported to SAK at least 3 working days in advance. | – |