Cancel online subscription or account in Switzerland
Cancel your subscription or account with an online service in writing and, if you wish, request deletion of your data. We print, enclose and send by A-Post Plus.
Notice period for Online services
Your contract remains the authoritative document. Always check the terms and conditions and the required deadline for receipt.
Online services
How it works
- Select your provider.
- Complete your letter online and sign it.
- We print and send your notice of termination via A-Post Plus.
Frequently asked questions
How do I cancel an online account?
Term and notice period are in the service's terms of use. State your account's email address.
Deadlines and rules
Term and notice period are set out in the service's terms of use.
- The terms of use and the chosen subscription are decisive. Check the term, renewal and notice period.
- State your account's email address so the provider can identify you.
- You can also request deletion of your account and personal data. Statutory retention obligations remain reserved.
You should have the following to hand
- Account email address
- Customer or contract number
- Desired end date
Further questions and answers
Will my data be deleted?
You can request deletion in the letter. Whether and what the provider must retain because of legal obligations is decided by the provider under applicable law.
Is a cancellation by A-Post Plus valid?
The law does not prescribe a specific delivery method for many contracts; what matters is that the cancellation arrives on time. Swiss Post records A-Post Plus electronically with the delivery date. If your provider requires a handwritten signature or a specific channel, it may reject the cancellation. We do not check these requirements for you.
How AboQuit works
Will the provider accept my cancellation?
We send your cancellation as a printed letter with your digitally captured signature. This is sufficient if the provider accepts text form or a reproduced signature. If your contract requires a handwritten signature or a specific channel, the provider may reject the cancellation. We do not check this for you.
A-Post Plus or registered post – what’s the difference?
A cancellation only takes effect once it has been received by the provider. A-Post Plus has a tracking number: Swiss Post records electronically the date on which the letter was delivered.
For terminations of health insurance, other insurance policies and gym memberships, A-Post Plus—with tracking and proof of delivery—is the reliable choice. It is crucial that the letter reaches the provider before the deadline expires: it is the date of receipt that counts, not the postmark.
When will my letter be printed and handed over to the post office?
All orders received by us on working days (Monday to Friday) by 11.45 am are printed, enveloped and handed over to Swiss Post on the same day. Delivery via A-Post Plus usually takes place as early as the next working day.
Orders placed after 11.45 am, at weekends or on public holidays are automatically printed and dispatched on the next normal working day.
When and how do I pay?
Getting started is free. You only pay the one-off total price per cancellation in the final step – including printing, envelope, postage, tracking and dispatch confirmation. No follow-up costs.