Report a death to Mobility.
Has a relative passed away? Please report the death in writing to Mobility. You complete the form online, upload the death certificate, and we will print and post the letter.
From CHF 13.90 · Postage included · Upload death certificate directly
Cancel Mobility: notice period, address and cancellation letter
What to know for Mobility
Subscriptions and memberships do not automatically end upon death. Please report the death to ensure no further invoices are issued.
- Many subscriptions, memberships and contracts continue to run until they are cancelled. Until this happens, invoices and direct debits may be incurred.
- In the event of death, many providers terminate the contract early, usually upon presentation of the death certificate. The exact terms and conditions are set out in the provider’s terms and conditions.
- Amounts paid in advance are refunded in full or in part, depending on the provider; sometimes this is done purely as a gesture of goodwill.
General information provided without guarantee; this does not constitute legal advice. The contract, statutory requirements and the terms and conditions of Mobility are binding.
What you’ll need
- Name, date of birth and date of death of the deceased person
- Customer, membership or contract number
- Copy of the death certificate
- Your details and your relationship to the deceased
How to report a death to Mobility with AboQuit
- Specify the provider and contract – the address is already stored.
- Enter the details of the deceased person and yourself, and upload the death certificate.
- Sign and pay on screen – we will print and post the letter.
Includes: .
Frequently Asked Questions
Which address do I send the notification of death to for Mobility?
Mobility Genossenschaft, Suurstoffi 16, 6343 Rotkreuz. It is sent by Swiss Post.
How do I report a death to Mobility?
The safest way is in writing, accompanied by a copy of the death certificate. With AboQuit, you can complete the form online, sign it on screen, and we will send the letter to Mobility.
What documents are required Mobility in the event of a death?
Usually a copy of the death certificate and the contract or policy number. In the case of benefits or inheritance matters, Mobility may require further evidence, such as a certificate of inheritance.
Do I have to observe a notice period?
In the event of death, the usual notice periods generally do not apply. However, the contract and the provider’s terms and conditions are decisive.
Who is authorised to report a death?
Relatives, heirs or authorised persons, for example an executor. In the form, you must specify your relationship to the deceased.
How is the letter sent?
We print out the letter with your signature and the death certificate and send it by A-Post Plus or as registered post, in each case with tracking.
Cancellation address Mobility
Mobility GenossenschaftSuurstoffi 166343 RotkreuzDeadlines & special features for Mobility
- Notice period
- mobilityEASY: at any time. mobilityMEMBER and CO-MEMBER: 6 months to 30 June or 31 December respectively. The date on which the notice of termination is submitted via the customer portal is decisive.
Special features
- According to the Terms and Conditions, private customers must cancel via the customer portal – a letter is not sufficient.
- A reduction in liability is non-refundable.
- Termination of a cooperative membership also constitutes withdrawal from the cooperative.
Source: the provider · Last updated
Last updated:
End another contract: cancel Mobility
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Category overview: Cancelling GA travelcards, Halbtax passes and memberships