Withdraw from Zalando
Fill in and sign the withdrawal form online. We print it, put it in an envelope and send your withdrawal to Zalando by A-Post Plus.
Just CHF 13.90 · Postage included · sorted in 2 minutes
Withdrawal period at Zalando
By law, there is generally a 14-day right of withdrawal for doorstep sales, telephone sales and similar transactions.
- If you entered into the contract at your front door, at work, on public transport, during a promotional tour or over the telephone, you can usually withdraw from it within 14 days (Art. 40a et seq. OR, from CHF 100).
- For purely online purchases, there is generally no statutory right of withdrawal in Switzerland. However, many providers voluntarily grant withdrawal, trial or return periods – please check the terms and conditions.
- In the case of statutory rights of withdrawal, it is generally sufficient to hand the notice of withdrawal over to the post office on the last day of the withdrawal period.
General information without guarantee, not legal advice. Your contract, the statutory provisions and the terms and conditions of Zalando are binding.
What you’ll need
- Customer, membership or contract number
- Date of conclusion of the contract
- Name and address as stated in the contract
How to withdraw from Zalando with AboQuit
- Select a provider and specify the contract.
- Enter the date the contract was concluded and sign on screen.
- Payment – we print and dispatch the cancellation notice immediately via A-Post Plus.
Includes: .
Frequently Asked Questions
Where should I send the withdrawal to Zalando?
Zalando Switzerland AG, Hardstrasse 201, 8005 Zürich. It is sent by Swiss Post.
Can I withdraw from my contract with Zalando?
It depends on the contract. A statutory right of withdrawal exists mainly for doorstep and telephone sales and for insurance contracts; Zalando may also grant a contractual right of withdrawal. Check your contract and the terms and conditions of Zalando.
How long do I have to withdraw from Zalando?
Usually 14 days from the conclusion of the contract. Send your withdrawal as early as possible – A-Post Plus records the date of delivery.
Is a withdrawal by A-Post Plus valid?
Yes. A withdrawal must be made in writing: you sign on the screen, we print the letter with your signature and send it by A-Post Plus with tracking.
Cancellation address Zalando
Zalando Switzerland AGHardstrasse 2018005 ZürichLast updated:
To end an ongoing contract instead: cancel Zalando