Report a death to Coop Mobile.
Has a relative passed away? Please report the death in writing to Coop Mobile. You complete the form online, upload the death certificate, and we will print and post the letter.
From CHF 13.90 · Postage included · Upload death certificate directly
Cancel Coop Mobile: notice period, address and cancellation letter
What to know for Coop Mobile
Subscriptions and memberships do not automatically end upon death. Please report the death to ensure no further invoices are issued.
- Many subscriptions, memberships and contracts continue to run until they are cancelled. Until this happens, invoices and direct debits may be incurred.
- In the event of death, many providers terminate the contract early, usually upon presentation of the death certificate. The exact terms and conditions are set out in the provider’s terms and conditions.
- Amounts paid in advance are refunded in full or in part, depending on the provider; sometimes this is done purely as a gesture of goodwill.
General information provided without guarantee; this does not constitute legal advice. The contract, statutory requirements and the terms and conditions of Coop Mobile are binding.
What you’ll need
- Name, date of birth and date of death of the deceased person
- Customer, membership or contract number
- Copy of the death certificate
- Your details and your relationship to the deceased
How to report a death to Coop Mobile with AboQuit
- Specify the provider and contract – the address is already stored.
- Enter the details of the deceased person and yourself, and upload the death certificate.
- Sign and pay on screen – we will print and post the letter.
Includes: .
Frequently Asked Questions
Which address do I send the notification of death to for Coop Mobile?
Swisscom (Schweiz) AG, Coop Mobile, Alte Tiefenaustrasse 6, 3050 Bern. It is sent by Swiss Post.
How do I report a death to Coop Mobile?
The safest way is in writing, accompanied by a copy of the death certificate. With AboQuit, you can complete the form online, sign it on screen, and we will send the letter to Coop Mobile.
What documents are required Coop Mobile in the event of a death?
Usually a copy of the death certificate and the contract or policy number. In the case of benefits or inheritance matters, Coop Mobile may require further evidence, such as a certificate of inheritance.
Do I have to observe a notice period?
In the event of death, the usual notice periods generally do not apply. However, the contract and the provider’s terms and conditions are decisive.
Who is authorised to report a death?
Relatives, heirs or authorised persons, for example an executor. In the form, you must specify your relationship to the deceased.
How is the letter sent?
We print out the letter with your signature and the death certificate and send it by A-Post Plus or as registered post, in each case with tracking.
Cancellation address Coop Mobile
Swisscom (Schweiz) AGCoop MobileAlte Tiefenaustrasse 63050 BernDeadlines & special features for Coop Mobile
- Notice period
- Two months’ notice to the end of the month, in writing or by telephone. Free of charge for the first time until the end of the minimum subscription or renewal period; otherwise, fees for the remaining term apply.
Special features
- Coop Mobile applies Swisscom’s General Terms and Conditions and Special Conditions (as at 27 August 2025); the rules correspond to those of Swisscom.
Source: the provider · Last updated
Last updated:
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