Health insuranceuntil 30 November
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Report a death to Swisscom.

Has a relative passed away? Please report the death in writing to Swisscom. You complete the form online, upload the death certificate, and we will print and post the letter.

Report a death to Swisscom

From CHF 13.90 · Postage included · Upload death certificate directly

Cancel Swisscom: notice period, address and cancellation letter

What to know for Swisscom

Subscriptions and memberships do not automatically end upon death. Please report the death to ensure no further invoices are issued.

  • Many subscriptions, memberships and contracts continue to run until they are cancelled. Until this happens, invoices and direct debits may be incurred.
  • In the event of death, many providers terminate the contract early, usually upon presentation of the death certificate. The exact terms and conditions are set out in the provider’s terms and conditions.
  • Amounts paid in advance are refunded in full or in part, depending on the provider; sometimes this is done purely as a gesture of goodwill.

Swisscom: information on a death

  • Mobile: Contracts may be terminated free of charge under exceptional circumstances in the event of a permanent lack of signal, when moving abroad (with official documentation) and in the event of death.

Source: provider information, checked November 9, 2026.

General information provided without guarantee; this does not constitute legal advice. The contract, statutory requirements and the terms and conditions of Swisscom are binding.

What you’ll need

  • Name, date of birth and date of death of the deceased person
  • Customer, membership or contract number
  • Copy of the death certificate
  • Your details and your relationship to the deceased

How to report a death to Swisscom with AboQuit

  1. Specify the provider and contract – the address is already stored.
  2. Enter the details of the deceased person and yourself, and upload the death certificate.
  3. Sign and pay on screen – we will print and post the letter.

Includes: .

Frequently Asked Questions

Which address do I send the notification of death to for Swisscom?

Swisscom (Schweiz) AG, Alte Tiefenaustrasse 6, 3050 Bern. It is sent by Swiss Post.

How do I report a death to Swisscom?

The safest way is in writing, accompanied by a copy of the death certificate. With AboQuit, you can complete the form online, sign it on screen, and we will send the letter to Swisscom.

What documents are required Swisscom in the event of a death?

Usually a copy of the death certificate and the contract or policy number. In the case of benefits or inheritance matters, Swisscom may require further evidence, such as a certificate of inheritance.

Do I have to observe a notice period?

In the event of death, the usual notice periods generally do not apply. However, the contract and the provider’s terms and conditions are decisive.

Who is authorised to report a death?

Relatives, heirs or authorised persons, for example an executor. In the form, you must specify your relationship to the deceased.

How is the letter sent?

We print out the letter with your signature and the death certificate and send it by A-Post Plus or as registered post, in each case with tracking.

Cancellation address Swisscom

Swisscom (Schweiz) AGAlte Tiefenaustrasse 63050 Bern

Deadlines & special features for Swisscom

Notice period
60 days: The notice must reach Swisscom at least 60 days before the desired end of the contract. Outside the notice period or within the 12-month minimum contract term, Swisscom bills the remaining monthly fees.
Minimum term
Internet: 12-month minimum contract term.

Special features

  • Mobile: Contracts may be terminated free of charge under exceptional circumstances in the event of a permanent lack of signal, when moving abroad (with official documentation) and in the event of death.
  • Termination of the internet subscription also brings an end to the associated additional services and the TV subscription.

Source: the provider · Last updated

Last updated:

End another contract: cancel Swisscom

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