Report a death to Helsana.
Has a relative passed away? Please report the death in writing to Helsana. You complete the form online, upload the death certificate, and we will print and post the letter.
From CHF 13.90 · Postage included · Upload death certificate directly
Cancel Helsana: notice period, address and cancellation letter
What to know for Helsana
The insurance cover ends upon the death of the insured person. Please notify the health insurance provider of the death in writing.
- Upon the death of the insured person, the insurance policy generally ends automatically. The surviving dependants are not required to observe a notice period.
- Please notify us of the death in writing and enclose a copy of the death certificate. Many health insurance providers require this proof.
- Outstanding invoices and co-payments are settled; premiums paid in advance for the period following the date of death are usually refunded.
General information provided without guarantee; this does not constitute legal advice. The contract, statutory requirements and the terms and conditions of Helsana are binding.
What you’ll need
- Name, date of birth and date of death of the deceased person
- Insurance, policy or contract number
- Copy of the death certificate
- Your details and your relationship to the deceased
How to report a death to Helsana with AboQuit
- Specify the provider and contract – the address is already stored.
- Enter the details of the deceased person and yourself, and upload the death certificate.
- Sign and pay on screen – we will print and post the letter.
Includes: .
Frequently Asked Questions
Which address do I send the notification of death to for Helsana?
Helsana Versicherungen AG, Postfach, 8081 Zürich. It is sent by Swiss Post.
How do I report a death to Helsana?
The safest way is in writing, accompanied by a copy of the death certificate. With AboQuit, you can complete the form online, sign it on screen, and we will send the letter to Helsana.
What documents are required Helsana in the event of a death?
Usually a copy of the death certificate and the contract or policy number. In the case of benefits or inheritance matters, Helsana may require further evidence, such as a certificate of inheritance.
Do I have to observe a notice period?
In the event of death, the usual notice periods generally do not apply. However, the contract and the provider’s terms and conditions are decisive.
Who is authorised to report a death?
Relatives, heirs or authorised persons, for example an executor. In the form, you must specify your relationship to the deceased.
How is the letter sent?
We print out the letter with your signature and the death certificate and send it by A-Post Plus or as registered post, in each case with tracking.
Cancellation address Helsana
Helsana Versicherungen AGPostfach8081 ZürichDeadlines & special features for Helsana
- Notice period
- Supplementary insurance: 3 months to 31 December. Notice of termination must be received by Helsana no later than the last working day in September during opening hours.
Special features
- The postmark is not sufficient: what counts is the date of receipt by Helsana, even for registered letters.
- In the event of a premium change, a notice period of one month from the date of notification applies; notice of termination must be received by the last working day in November at the latest.
- Helsana accepts cancellations by post (signed), via myHelsana or by email.
- Applies to supplementary insurance (under the VVG). For basic insurance (OKP), the statutory time limits apply.
Source: the provider · Last updated
Last updated:
End another contract: cancel Helsana