Report a death to Visana.
Has a relative passed away? Please report the death in writing to Visana. You complete the form online, upload the death certificate, and we will print and post the letter.
From CHF 13.90 · Postage included · Upload death certificate directly
Cancel Visana: notice period, address and cancellation letter
What to know for Visana
The insurance cover ends upon the death of the insured person. Please notify the health insurance provider of the death in writing.
- Upon the death of the insured person, the insurance policy generally ends automatically. The surviving dependants are not required to observe a notice period.
- Please notify us of the death in writing and enclose a copy of the death certificate. Many health insurance providers require this proof.
- Outstanding invoices and co-payments are settled; premiums paid in advance for the period following the date of death are usually refunded.
General information provided without guarantee; this does not constitute legal advice. The contract, statutory requirements and the terms and conditions of Visana are binding.
What you’ll need
- Name, date of birth and date of death of the deceased person
- Insurance, policy or contract number
- Copy of the death certificate
- Your details and your relationship to the deceased
How to report a death to Visana with AboQuit
- Specify the provider and contract – the address is already stored.
- Enter the details of the deceased person and yourself, and upload the death certificate.
- Sign and pay on screen – we will print and post the letter.
Includes: .
Frequently Asked Questions
Which address do I send the notification of death to for Visana?
Visana Services AG, Weltpoststrasse 19, 3000 Bern. It is sent by Swiss Post.
How do I report a death to Visana?
The safest way is in writing, accompanied by a copy of the death certificate. With AboQuit, you can complete the form online, sign it on screen, and we will send the letter to Visana.
What documents are required Visana in the event of a death?
Usually a copy of the death certificate and the contract or policy number. In the case of benefits or inheritance matters, Visana may require further evidence, such as a certificate of inheritance.
Do I have to observe a notice period?
In the event of death, the usual notice periods generally do not apply. However, the contract and the provider’s terms and conditions are decisive.
Who is authorised to report a death?
Relatives, heirs or authorised persons, for example an executor. In the form, you must specify your relationship to the deceased.
How is the letter sent?
We print out the letter with your signature and the death certificate and send it by A-Post Plus or as registered post, in each case with tracking.
Cancellation address Visana
Visana Services AGWeltpoststrasse 193000 BernDeadlines & special features for Visana
- Notice period
- Basic insurance: Notice of termination must be given by 30 November (received by post by the last working day of the deadline) with effect from 31 December. Supplementary insurance: without a premium adjustment by 30 September; with a premium adjustment by 30 November; in both cases, effective 31 December.
Special features
- Standard model with a statutory excess of CHF 300: Termination is also possible with three months’ notice until the end of March, effective 30 June.
- All other basic insurance models (selectable excess of CHF 500 to 2,500, bonus basic insurance) can only be terminated on 31 December.
- In the case of supplementary insurance, ongoing multi-year contracts remain subject to change.
- Daily allowance insurance under the Swiss Health Insurance Act (KVG): 3 months until the end of March (termination on 30 June) or until 30 September (termination on 31 December).
Source: the provider · Last updated
Last updated:
End another contract: cancel Visana